Who We Are
Crystal Home Support is a sole trader business providing home help services in the Boston, Lincolnshire area. Crystal Mitcham is the data controller responsible for your personal information. We are committed to protecting your privacy and handling your data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
In order to provide our services, we may collect and hold the following personal information:
- Your full name, home address, telephone number and email address
- Emergency contact details (name and telephone number)
- Relevant health, mobility or care information you choose to share with us to help us provide the best possible support
- Details of the services you receive and any notes relevant to your care
We only collect information that is necessary to provide our service. We will never ask for information we do not need.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage your home help services — including planning visits, preparing for your needs, and maintaining service records
- To contact you regarding appointments, changes to services, or other matters relating to your care
- To contact your emergency contact in the event of an urgent situation during a visit
- To meet our legal obligations, including insurance and business record-keeping requirements
Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract — processing is necessary to carry out the services you have requested
- Legitimate interests — to manage and administer our business effectively and safely
- Legal obligation — where we are required to retain records by law
- Explicit consent — for any health or special category data you share with us
Who We Share Your Information With
We do not sell, rent or share your personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- With trusted local service providers (for example, a gardener arranged through our local network) — only with your prior knowledge and agreement
- With our insurers, where a claim or incident requires it
- With the emergency services or other authorities, where there is an immediate risk to health or safety
- Where we are required to do so by law
How Long We Keep Your Information
- Active clients: for the duration of our service relationship
- After services end: contact and service records are retained for up to 3 years for business and insurance purposes
- Health and care information: deleted or securely destroyed when no longer required for service delivery
All personal data is stored securely and access is limited to Crystal Mitcham only.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the information we hold about you
- Right to rectification — you can ask us to correct inaccurate or incomplete information
- Right to erasure — you can ask us to delete your data, where there is no legal reason to retain it
- Right to restriction — you can ask us to limit how we use your data in certain circumstances
- Right to data portability — you can request your data in a portable format
- Right to object — you can object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details at the top of this page. We will respond within 30 days.
Cookies
Our website (crystalhomesupport.co.uk) does not use tracking cookies or analytics software. No personal data is collected through the website itself.
How to Make a Complaint
If you are unhappy with how we have handled your personal data, please contact us in the first instance and we will do our best to resolve the matter. You also have the right to lodge a complaint with the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website:
ico.org.uk
Telephone: 0303 123 1113
Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to check this page periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please get in touch: